What is the Dispute Settlement Program?

Lexus GX / Lexus GX Owners Manual / Warranty information / Introduction / NCDS Arbitration / What is the Dispute Settlement Program?

This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision.

    See also:

    What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?
    Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimburse ...

    Tires
    Replace or rotate tires in accordance with tread wear. - Checking tires 1 New tread 2 Treadwear indicator 3 Worn tread The location of treadwear indicators is shown by the “TWI” or “ ...

    Pausing and resuming guidance
    To pause guidance 1. Touch “Route”. 2. Touch “Pause Guidance”. The screen will return to the current position map without route guidance. INFORMATION Without route guidance, “Paus ...