What is the Dispute Settlement Program?

Lexus GX / Lexus GX Owners Manual / Warranty information / Introduction / NCDS Arbitration / What is the Dispute Settlement Program?

This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision.

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    Maintenance requirements
    To ensure safe and economical driving, day-to-day care and regular maintenance is essential. It is the owner’s responsibility to perform regular checks. Lexus recommends the following maintenance. ...

    What is not covered
    These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. †...

    If your vehicle has to be stopped in an emergency
    Only in an emergency, such as if it becomes impossible to stop the vehicle in the normal way, stop the vehicle using the following procedure: Steadily step on the brake pedal with both feet and ...