What types of disputes are eligible?
NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle’s in-service date, whichever is earlier; or 2) the appli cable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used for commercial purposes; or 2) claims that an air bag failed to deploy or deployed when it should not have; or 3) disputes regarding fires and/or accidents and/or theft.
Since there are other additional exclusions, please contact NCDS for further information on eligibility guidelines. You must file a request for arbitration with NCDS within six months of the expiration of the eligibility period, provided the concern or alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period.
See also:
Setting up the display
Setting up the information display
To set up the display, press the “DISP” switch until the desired item appears.
If left idle for approximately 10 seconds, the display will revert to the previo ...
By geographic region
In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehi ...
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be temporarily
towed using a cable or chain secured to the emergency towing hooks. This should
only attempted on hard surfaced roa ...