How long is the arbitration process?

The entire process — from the time NCDS receives your request for arbitration to the arbitrator’s decision — is designed to take no more than 40 days. A decision may be delayed if:

• You fail to provide certain information required by NCDS.

• You fail to make your vehicle available for inspection by NCDS in a timely manner (if an inspection is required).

    See also:

    Quality Control
    You may have noticed a few miles on the odometer when you took delivery of your Lexus. This mileage is a result of the comprehensive process used to ensure the quality of your vehicle. This proce ...

    Garage door opener
    The garage door opener can be programmed to operate garage doors, gates, entry doors, door locks, home lighting systems, security sys- tems, and other devices. The garage door opener (HomeLink® Un ...

    Is the Dispute Settlement Program subject to change?
    The information in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (8 ...