What types of decisions are rendered, and how do I know if Lexus will abide by the decision of the arbitrator(s)?
Arbitrated decisions are based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle.
The decision of the arbitrator(s) is binding on Lexus but not on you.
Lexus must comply with the decision shortly after it is rendered, usually within 30 days of your acceptance of the decision. NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner.
See also:
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a lift-type truck or a flat bed truck.
Use a safety chain system for all to ...
Dinghy towing
Your vehicle is not designed to be dinghy towed (with 4 wheels on the
ground) behind a motor home.
NOTICE
- To avoid serious damage to your vehicle
Do not tow your vehicle with four wheels on th ...
If your vehicle overheats
If the engine overheats:
Stop the vehicle in a safe place
and turn off the automatic air conditioning system.
Check to see if steam is coming
out from under the hood.
If you see steam:
Stop ...