Roadside Assistance

Lexus roadside assistance coverage is for 48 months from your vehicle’s in-service date, regardless of mileage.

Coverage is provided 24 hours a day, 365 days a year, for vehicles operated in the United States, U.S. territories and Canada. Assistance is administered through the American Automobile Association.

Services Provided
• Roadside services such as battery jump-start, tire change, fuel delivery, vehicle extrication and towing in case of minor accident.
• Towing to the nearest Lexus dealership (or an alternate repair facility, if necessary).
• Assistance in locating alternate transportation and lodging.

How to Get Help
To obtain roadside assistance, take the following steps: 1) Call (800)25-LEXUS (800/255- 3987).
2)Have as much of the following information as possible:
• 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver’s door jamb
• Owner’s name and home address
• Vehicle license plate number
• Location of vehicle, including the nearest major intersection
3) Wait at your vehicle or in a nearby secure location for the roadside assistance provider to arrive.

Additional Coverage
After your roadside assistance coverage expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800)25-LEXUS.

    See also:

    What types of disputes are eligible?
    NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle’s in-service date, whichever i ...

    Stop the vehicle immediately.
    The following warning indicates the possibility of damage to the vehicle that may lead to an accident. Immediately stop the vehicle in a safe place and contact your Lexus dealer. ...

    Setting up the “Home”
    If home has been registered, that information can be recalled by using “Go Home” on the “Destination” screen. (See “— Destination search by Home” on page 64.) 1. Push the “SETUP” ...