Your Lexus vehicle was made with two “Smart Keys” and an aluminum key-number plate. Each Smart Key includes an electronic main key that has an integrated mechanical back-up key. The electronic key controls the remote-entry and theft-deterrent systems, enables the push-button start switch and controls the engine immobilizer.

The mechanical key can be removed from the electronic key and used to operate the driver’s door lock, the glove box lock and the trunk lock (if equipped).

Replacing the Key
Your Lexus dealer can generate replacement keys. Certain bonded/ registered locksmiths may also be able to generate replacement keys.

When ordering a new key, bring all keys for the vehicle to your dealership.

If a Smart Key or the key-number plate is not available, a Lexus dealer or certain locksmiths can obtain the key code from a restrictedaccess database. These businesses can also access a service utility to register the keys to the vehicle if all registered keys have been lost.

If you lock your key in your vehicle and do not have a spare, your dealer can make a new mechanical key from the code on the key-number plate.

Certain bonded/registered locksmiths may also be able to generate a replacement mechanical key. If a Lexus dealer is not available, please refer to www.aloa.org to find a bonded/ registered locksmith who performs high-security key service.

Keeping the Key Safe
Replacing a Smart Key may be costly.

We advise you to keep a spare Smart Key and the key-number plate in a safe place. If you record the key number in more than one place, do not record it in a way that can be easily identified and associated with the vehicle. For example, don’t leave the number somewhere that can be accessed by a valet. It is wise to keep a copy of the key number outside of the vehicle.

Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response:

Step 1
Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager.

If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step.

Step 2
If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800)25-LEXUS (800/255-3987). In Canada, call (800)26-LEXUS (800/265-3987).

In Mexico, call 95-1-310-328-2075.

You may also write to us at:

Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991

Whether calling or writing, please provide the following information:
• 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver’s door jamb
• Current vehicle mileage
• Name of your selling and servicing Lexus dealerships
• Your day and evening telephone numbers

Step 3
If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through: National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
(866) 272-4872

Important: You must use NCDS prior to exercising rights or seeking remedies available to you through a court action pursuant to the Magnuson- Moss Warranty Act. In addition, you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state.

See the Lemon Law Guide for specific requirements applicable in your state.

However, if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act, you need not use NCDS.