If your vehicle fails an emissions test
If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed.
If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Lexus will notify you in writing of the reason within the same period.
If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership.
For information on how to obtain service under the Emission Defect Warranty, see page 37, “Obtaining Warranty Service.�
See also:
Is the Dispute Settlement Program subject to change?
The information in this booklet about the program is correct as of the date of
printing. However, the program may be changed without notice.
Contact the Lexus Customer Satisfaction Department at (8 ...
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Dunlop Tires
11 44 East Market Street
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One Park Way South
P.O. Box 19001
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(800)847-3435 ...
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